The Big Brush Off

Don't give up too quickly – there is help at hand

There are over 8 million unresolved consumer complaints in Australia every year.This is based on research which indicates that less than 20% of consumer complaints are ever resolved, although some estimates suggest that the percentage may be as low as 2%.

This is appalling for a country like Australia with so-called advanced consumer protection laws. Why does this happen?

One reason is "business brush off" – businesses make the complaint process very difficult or unjustifiably reject genuine complaints. Read more

Have you received the brush off? 

Leave a comment below.  

Russell Wheeler
CEO and Consumer Advocate
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