Ford Focus - a lemon?

When a new car has a major fault, such as a broken driveshaft, Australia's consumer laws say that the customer should be entitled to a replacement vehicle or a refund.

Ford apparently does not agree.

We've recently had a complaint about a Ford Focus which not only had a broken driveshaft within 1 year of purchase as a brand-new car (which could have been very dangerous), but also an oil leak in the gearbox and other problems. Worryingly, Ford itself says the gearbox was "out of date range".

Ford won't pay any compensation for the reduction in value of the car and won't agree to a replacement or refund.

Feedback

If you have had a problem with a new car and the manufacturer has not done the right thing, leave a comment below or, preferably, speak up by submitting a complaint.
 
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